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I have a 2014 Jeep Grand Cherokee, Limited, V6 Flex. The symptoms are simple. Using the FOB, the inside cockpit tailgate button, the cargo area tailgate button, the rear latch/handle on the tail gate; none will open the tail gate. The only way is to crawl inside and manually unlatch it. I checked the pinch sensors and the one on the left gives The battery in the WK2 2011-2017 Jeep Grand Cherokee is located under the passenger seat. Here is a detailed video on how to replace your battery: